Dear Frank, Glenn and I wanted to take this opportunity to thank you and your Team (Bob and Joe) 
for the fine craftsmanship and work they performed on our plumbing today. We are very pleased with 
the outcome. We will submit $200.00 towards this invoice next week, and the remaining balance in 
full on December 15,1999. We hope this will be acceptable to you. We have a great deal of trust in 
your Team at Jim Trombly. We have every confidence that we’ll be working with you again on our 
future projects. Please extend our thanks to both Bob and Joe.

Glenn & Beth Bursey  Bedford,NH  November 3

Frank + all the others at Jim Trombly Plumbing – Thank you very much for the great service + for expediting 
the replacement of our insinkerator. It is occasions like this which are great to pass on + recommend you to 
friends + neighbors. Thanks again! 

              Charlie + Kerry Desfosses, Bedford, NH May 31, 2000

To Jim Trombly Plumbing and Heating, Inc. - I am writing today to express my appreciation 
for the service and professionalism of Granite State Water Systems, and specifically Frank Trombly. 
I had researched several Water Treatment companies, and considered several approaches to solving 
the peculiarities of my unique water situation. I had become disillusioned, as I observed hard sell 
techniques, scare tactics, and outright lies, told to me by so called water professionals. I learned much 
about the dark side of the water treatment business, and Frank’s straight talk was a refreshing change. 
Selling me a water treatment system, in retrospect was relatively easy, I definitely had a need, and I 
could have bought from any number of sources. I truly made the correct decision when I trusted Frank, 
the system was delivered, and installed on time, but when his approach failed to meet my water standards, 
he met the challenge head on. We agreed that his tools were not up to the challenge of the entirety of 
my purification needs, and true to his word, he agreed to remove the system, and take an obvious loss 
on his labor, and equipment to service my needs. When I decided to change my approach, and connect 
to a local Water system, I contracted Trombly to provide services and install the new water line. Frank
was very patient, allowed me to keep the system in place until I could schedule my connection to the 
new service. On the day of excavation, he was there making sure my property was graded properly. 
In short, the most complete service I could ever ask for. I’m writing to say thanks, and to recognize Frank,
 and Trombly Plumbing and Heating, as one of the "Good Guys." Thank you.

Eric Frank, November 18.

RE: Thomas Sands. Dear Sir, I feel compelled to write this letter regarding your above 
named employee. On two separate occasions, he identified problems at my residence 
after I have had numerous people here who came up with zero. Numerous people in the 
plumbing field were totally nonplussed and unable to assist. The second instance occurred 
this date, when the problem had accelerated and since Tom had identified the previous 
problem, I again called your company. I requested Tom and observed him go to work. He 
confidently examined my pipes and very quickly and confidently identified the problem. I was 
totally impressed, because many previous so-called plumbers, simply scratched their heads and 
came up with a blank. This man is very talented. He is also completely courteous, gentlemanly 
and also very modest. I cannot speak too highly of him and have already recommended your 
company to another neighbor who has had problems. Hold on to Mr. Sands. He is Mr. Trombly to me.

Mary F. Menner, Bedford, NH 9/28/00