The best measure of our work is the trust our customers place in us. More than three-fourths of our business is repeat or referral business. We’d be happy to provide references upon request.
We wanted to just send a quick note about Jeff. This is the second time he’s come to our home to make plumbing repairs. We really appreciate his expertise and professionalism. He’s a real nice guy and extremely knowledgeable. We were very happy with the quality of work and how proficiently he performed the services. He’s a credit to your company.
Buzz and Judy Schrepfer
I just wanted to send a quick thank you for the work you did over the past few weeks to help complete our bathroom remodel. Both Tim and John were extremely professional and their work was top notch!
Jacqui and Brian Young
Thank you for the help! Pierre and Matt did a Great Job! Neat and clean it looks great! I took pictures and sent the to Plumbing Weekly Magazine.
Just wanted to drop you a note on how pleased I am with the new boiler installation. I was glad to see you could come out and start the guys off. It gave me a sense of security that the job would get done properly. However it didn’t take long before I realized you have a great crew and a great relationship with them. Not only are they good workers but they have great personalities. I also appreciated the quick response when I called about the leak, I was glad it was a quick fix. I was happy with everything from start to finish. Hope to work with you again in the future. Thanks again.
Many thanks for your kindness. The fellows did a great job. They were so patient.
Thank you for the excellent job that Eric, Tim, and Matt did on my Thermo Pride Furnace installation. They were courteous, clean, professional, and knowledgeable. Everything a customer hopes for. After installation, Eric ran the furnace to check everything out. We noticed a little “humming” noise in the intake duct that was caused by the high blower motor speed. He eliminated that by using the motor control dip switches to drop the speed down 100 RPM or so. The guys did a great job!
Just want to thank you for a job well done! The advice given and the service to install new boiler was right on. The improvement to our home’s hot water and pressure is more than expected. Thank you.
I am writing to express my appreciation for the service and professionalism of Granite State Water Systems, and specifically Frank. I had researched several water treatment companies, and considered several approaches to solving the peculiarities of my unique water situation. I had become disillusioned, as I observed hard sell techniques, scare tactics, and outright lies, told to me by so called water professionals. I learned much about the dark side of the water treatment business, and Frank’s straight talk was a refreshing change. Selling me a water treatment system, in retrospect was relatively easy, I definitely had a need, and I could have bought from any number of sources. I truly made the correct decision when I used Frank, the system was delivered, and installed on time, but when his approach failed to meet my water standards, he met the challenge head on. We agreed that his tools were not up to the challenge of the entirety of my purification needs, and true to his word, he agreed to remove the system, and take an obvious loss on his labor, and equipment to service my needs. When I decided to change my approach, and connect to a local water system I contracted Frank to provide services and install the new water line. Frank was very patient, allowed me to keep the system in place until I could schedule my connection to the new service. On the day of the excavation, he was there making sure my property was graded properly. In short, the most complete service I could ever ask for. I’m writing to say thanks and to recognize Frank, and Jim Trombly Plumbing Heating and Cooling as one of the “good guys.”
I wish to thank you and your team for a great install of our new boiler system and water filtration unit. Everything was done as anticipated and the system seems to be running well thus far. I am particularly pleased with the care that has gone into assuring all the components were installed straight and symmetrical. Bev and I are pleased we had decided to have you undertake this project with us.
I wanted to drop you a line just to say that I was pleased with the work done at my house yesterday. When he was done, you couldn’t even tell anyone had been there. Very quick and efficient. Thanks much.
Thank you for the quick response and efficient service.
Just wanted to send you a quick note to say thank you. I love the new tub and shower! Very classy. Nice choice. Your crew was remarkable. Personal, respectful, organized, efficient, and very knowledgeable. Again… your guys were great. Worth their weight in gold.
My bath is stunning! It is spectacular! I’m thrilled – it is exactly how I imagined. I could not be more pleased. Please send my deepest thanks and sincerest gratitude to Ray and Mike. Ray was wonderful to work with. He answered my questions, respected my home, went above and beyond, did impeccable work, and showed true care about the project. He is a fantastic asset for Jim Tombly Plumbing, Heating, and Cooling. I will certainly contact you in the future for my next remodel project, or other home needs that may arise. It was a pleasure working with you as well – I really appreciated your in-home estimate visit, timely response, willingness to answer my questions, and follow through on the first demo day.
Thank you for bailing us out, literally and figuratively. I wanted to acknowledge the good-natured competency of Jay and his helper (I forgot his name). My staff people told me about the difficult conditions under which they had to work as well as some details about the “nasty” nature of the job. Jim Trombly Plumbing, Heating, and Cooling has been a godsend for M.E.H. As a small, non-profit, apartment-style emergency shelter for homeless families we utilize an old house and do not have a lot of funds available for upkeep and enhancements to the facility. At the same time, we are often responsible for seeing to the needs of as many as eight families consisting of as man as ten adults and twenty or more children of various ages. Thus, as in this case, a blocked sewer line constitutes a major problem and repairs cannot await another day. I am glad that I was able to call your company and anticipate an almost immediate response. I have watched, over my adult life, as many companies, big and small, have become little more than empty shells. For example, phones are answered by machines, employees cannot answer questions and real expertise is in short supply. Having worked in the trades myself, I have immense respect for people who can take charge and get the job done. Because of your efforts during the night our house was back in order before the morning when more than a dozen kids got up in the morning to use bathrooms and prepare to go off to school. Would you please thank Jay and his helper on behalf of M.E.H. and on behalf of the many adults and kids who would have been greatly inconvenienced in the morning had it not been for your company and your employees. I am personally grateful for your assistance in matters of these types and I am glad that some “real” companies still exist. Keep up the good work.
My wife Judy and I wish to express our gratitude for doing a great job of installing this furnace and the professionalism your crew displayed. Before selecting your services, I had conducted a very thorough search of heating equipment installers in the Manchester area for quality, price and workmanship. It was without any doubt in my mind, that your company excelled and beat out the local competitions in all areas, by recommending one of the best heating systems, priced below what your competitors wanted for undesirable heating systems and your technicians preformed an excellent job fitting it all together. In an economy as ours, it becomes increasingly difficult to select a very trustworthy and reliable company as yours, who is there when you need them. You demonstrated that when my wife contacted you a few days after the installation to make some adjustments, your technicians arrived approx. an hour after her call. Needless to say, overall I am very impressed with your services and will not hesitate to recommend you to anyone who needs a great plumbing, heating, and cooling service company. Our heating system is working great.
I would like to thank you and your team for the excellent job you did replacing the oil boiler in my home last November. The crew who came to remove the old boiler and install the new one preformed all of their work in a professional and clean manner. The job quote was very competitive, and you were refreshingly responsive to my questions and concerns. Please extend my thanks to everyone there who has a hand in making this job as easy and efficient as possible.
I just wanted to take a minute to commend one of your employees. We are having some kitchen remodeling done in Concord. Jeff arrived this morning to do the plumbing and could not possibly have been friendlier or more pleasant to deal with. He answered questions patiently, suggested options and was a true professional. I am requesting that he be assigned to “hooking the kitchen back up” when that is scheduled. He was a pleasure to work with and a great public relations person for your company!
I just wanted to say thanks again for coming out and changing out those radiators. The new system is working great and I really appreciate it. Thanks again for all your help!
We are so happy with our new water system. Derek took good care of us. He is a very nice young man. It was nice talking with you about the loons & eagles and the first Conneticut. It is always a pleasure doing business with you.
Dick and Marion
On two separate occasions, your employee, Thomas Sands, identified problems at my residence after I have had numerous people here who came up with zero. Numerous people in the plumbing field were totally nonplussed and unable to assist. When the second instance occurred and the problem had accelerated, I again called your company since Tom had identified the previous problem. I requested Tom and observed him go to work. He confidently examined my pipes and very quickly and confidently identified the problem. I was totally impressed, because many previous so-called plumbers simply scratched their heads and came up with a blank. This man is very talented. He is also completely courteous, gentlemanly and also very modest. I cannot speak too highly of him and have already recommended your company to another neighbor who has had problems.
Mary F. Menner, Bedford, NH
You folks sure do have it all together. It is a pleasure to work with a family and their employees who do such expert work. Thanks again for such an expert job from everyone.
Metric has recently completed the shell structure for the new Linens ‘N Things facility in Concord, NH. The project was completed on time and without any major disruptions. Both the owner and tenant are extremely satisfied with the outcome. The success of any project is dependent on a lot of factors, including the correct mix of dedicated sub-contractors. Your company was a part of this success. Thank you for your participation. Metric hopes to work with you again in the future.
John D. Lake, Metric Construction
I am writing today to express my appreciation for the service and professionalism of Granite State Water Systems, and specifically Frank Trombly. I had researched several Water Treatment companies, and considered several approaches to solving the peculiarities of my unique water situation. I had become disillusioned as I observed hard sell techniques, scare tactics, and outright lies, told to me by so-called water professionals. I learned much about the dark side of the water treatment business, and Frank’s straight talk was a refreshing change. I truly made the correct decision when I trusted Frank. The system was delivered, and installed on time, but when his approach failed to meet my water standards, he met the challenge head on. We agreed that his tools were not up to the challenge of the entirety of my purification needs, and true to his word, he agreed to remove the system, and take an obvious loss on his labor and equipment to service my needs. When I decided to change my approach, and connect to a local water system, I contracted Trombly to provide services and install the new water line. Frank was very patient, allowed me to keep the system in place until I could schedule my connection to the new service. On the day of excavation, he was there making sure my property was graded properly. In short, the most complete service I could ever ask for. I’m writing to say thanks, and to recognize Frank and Trombly Plumbing & Heating as one of the “good guys.” Thank you.
I wanted to take this opportunity to thank you and your team for the fine craftsmanship and work they performed on our plumbing today. We are very pleased with the outcome. We have a great deal of trust in your team at Jim Trombly. We have every confidence that we’ll be working with you again on our future projects.
Glenn & Beth Bursey Bedford,NH
Thank you! Thank you! You are my hero. The water system you put into our house is super. Also, I was very impressed with your knowledge and professionalism.
The room looks great & the whirlpool baths are wonderful. We deeply appreciate your attention to “dust & dirt control” on the project also. Many thanks! Hopefully we can work on the downstairs bath & laundry soon.
Please thank your staff for the professional job they did on installing our new boiler. They were neat and just super. Once again thank you all.
Paul H. Lambert
Thank you for excellent & prompt service.
Ms. Sophie Arnoutis, Manchester
If the need arises in the future you’ll be the first I call.
A wonderful job on the bathroom! Thanks ever so much!
Dave Peterson, Bedford
Thank you very much for the great service and for expediting the replacement of our insinkerator. It is occasions like this which are great to pass on and recommend you to friends and neighbors. Thanks again!
Charlie & Kerry Desfosses, Bedford, NH